Ghazal
Moore

Full P&L ownership for Professional Services, leading global delivery across three continents. Inherited a loss-leader function and transformed it operationally and financially — rebuilding pricing, offshore delivery, and the analytics infrastructure underpinning every resourcing decision.

• Transformed PS from a loss-leader to break-even, driving 114% revenue growth in two years through pricing/packaging overhaul, billing improvements, and utilization optimization.
• Increased team utilization from 35% → 60% and reduced time-to-value by 75%, while achieving industry-leading customer satisfaction (5.0 CSAT).
• Led 3 post-merger integrations spanning customers, teams, processes, and technical migrations.
• Strengthened enterprise market impact with a best-practice delivery model enabling product upsells with Fortune 100 clients.
• Implemented sales enablement tools including self-service PS quoting templates to accelerate deal cycles.
• Modernized offshore delivery by replacing senior leadership, introducing Agile methodology, and establishing QA processes — boosting technical innovation and efficiency.
• Championed analytics and revenue operations, embedding KPI tracking and utilization dashboards to foster a data-driven culture.

First employee in a start-up built to redevelop residential real estate — blending entrepreneurial instincts with professional skills to innovate the traditional home redevelopment lifecycle. Scaled from referral-only origins to a repeatable acquisition pipeline.

• Scaled business from referral-only to a repeatable acquisition pipeline, sourcing and redeveloping 10 profitable single-family homes.
• Built data-driven marketing and investment strategies to maximize ROI, while managing acquisition, financing, and resale end-to-end.
• Directed design and construction projects in collaboration with contractors, realtors, and vendors — ensuring budget compliance and high-quality finishes.

Reported to CEO as member of the executive team. Built and led Professional Services, Customer Success, Training, and Account Management from the ground up — scaling ARR 11x during the 2008 recession across federal and commercial markets.

• Scaled ARR from <$1M to $11M with 40% YoY growth — achieved during the 2008 recession.
• Built, grew, and led all customer-facing functions: Professional Services, Customer Success, Training, and Account Management across federal and commercial markets.
• Expanded enterprise presence with pharma/life sciences clients including Roche, J&J, Pfizer, and BMS.
• Recruited and retained a high-performing team of 17 with 0% unwanted attrition across six years.
• Executed customer migrations from desktop to on-prem to AWS cloud-hosted environments.
• Modeled and facilitated decisions with C-level leaders in high-stakes decisions totaling billions of dollars using multi-attribute decision modeling methodology.
• Launched enterprise training and adoption programs; managed upsell/cross-sell strategies for federal and commercial accounts.

Individual contributor promoted twice in three years at one of the world's premier strategy consulting firms. Built foundational expertise in federal strategy, stakeholder management, and IT governance — earning six performance awards over a six-year tenure.

• Led a $1.5M national rollout to assess emergency management capabilities in the post-9/11 transition from formula to competitive grants for critical infrastructure protection.
• Built IP to establish an IT governance and strategy practice; supported proposal resulting in $16.8M in new contracts.
• Managed complex, multidisciplinary federal projects requiring thought leadership, stakeholder management, and change management.
• Promoted twice in three years and recognized with 6 performance awards across six-year tenure.